Expressnews
Chennai, April 2023
Citigroup CEO Jane Fraser, APAC CEO Peter Babej, and India CCO and South Asia Cluster Head Ashu Khullar visited Citi Solutions Center (CSC), Chennai, and were hosted by the India CSC leadership Team. The centers in India house ~26,500 employees and provide solutions for Technology, Operations, Analytics, Finance, Risk and allied services for Institutional Clients, as well as Personal Banking and Wealth Management businesses across Citi making them a vital part of the global CSC network.
Jane was part of key discussions learning in-depth about the Global Capability Centers (GCC) landscape in India. She also engaged with teams across Operations and Technology on their projects and capabilities managed out of the India CSCs in Technology, Analytics and Process innovation, which have led to improved efficiency and enhanced customer experience for Citi‘s clients globally. As the CSCs continue to scale up, they will continue to provide a wide range of career opportunities leveraging a variety of skills from a diverse and extremely skilled talent pool for Citi’s businesses globally.
Citi India CEO Ashu Khullar said, “Jane’s visit to the Citi Solutions Center (CSC) in Chennai was her first to any CSC in India. For more than a decade, our CSCs have extended stellar support to Citi businesses in more than 80 countries (of Citi’s total footprint in 95 countries) the areas of technology, processing, analytics, risk and financial processes. This visit was a reaffirmation of Citi’s focus on capturing the India opportunity by growing its institutional clients’ businesses and building scale and expertise with the exceptional talent that we have across Citi in India. India has a diverse and skilled talent pool and as the Global Capability Centers landscape continues to flourish in India, it is prudent that Citi plays a crucial role in driving forward our digital strategy, delivering market-leading digital banking products and superior client experiences.”
“We had productive discussions on the growing landscape of the Citi Solution Centres in India and the value they create for Citi globally. We will continue to invest in high-quality and diverse talent, upskilling and state-of-the-art infrastructure to further boost our capabilities with the intent of creating significant positive impact aligned with Citi’s strategic priorities,” shared Balaji Nuthalapadi, Head of South Asia Operations & Technology and Citi Solutions Centers in India.
The CSCs in India house teams across Global Consumer Banking, Markets & Securities, Risk & Capital Management, Cash Management, Treasury and Trade Solutions, Private Banking, Mobile Technology, Compliance & Surveillance Technology, Finance and Risk Shared Services, amongst others. Citi continues to strive to offer the best digital banking experience to internal and external clients across the globe.
