Expressnews
Chennai — HCLTech. a leading global technology company,today announced the launch of an enhanced version of its FluidContact Center solution in collaboration with Cisco.
The solution features Al and cloud‑enabled capabilities tohelp enterprises transform customer engagement. It combines Cisco’s Al—powered and cloud—based Webex Contact Centerplatform with HCLTech’s expertise in Contact Center as aService (CCaaS) transformation to enable enterprises to adoptAl and GenAl—driven features that enhance service responsiveness and operational efficiency.
The solution includes multilingual virtual agents, conversationalIVR, agent—assist tools, analytics, proactive monitoring andindustry—specific use cases. Built for flexibility and easy integration, Fluid Contact Center supports guided migration toCCaaS, simplifies technology adoption and provides end—to—end experience assurance to help enterprises significantly improve service delivery and enhance customer satisfaction.
”As the contact center landscape is evolving rapidly, fromreactive support to proactive and now predictive engagement,GenAl and cloud‑native architectures are redefining what exceptional customer experience looks like,“ said Gurpreet Singh Kohli, Executive Vice President and Head of Networksand Contact Center Business Unit at HCLTech.”Our collaboration with Cisco, a trusted partner for more than threedecades, is focused on reshaping customer journeys anddelivering transformative CX outcomes together’’
”At Cisco, we are committed to empowering our partners to deliver innovative solutions that elevate customer experience,“ said Shannon Leininger, Vice President ofGlobal Partner Sales at Cisco. ”By combining Cisco’s Al‑powered Webex Contact Center with HCLTech’s Al and GenAl expertise, we are enabling enterprises to deliver smarter, more personalized engagement and set a newbenchmark for modern contact center innovation.“
HCLTech and Cisco share a strategic relationship spanningover 30 years across multiple Cisco technology architectures,including engineering, IT and customer experience (CX)—supporting clients in more than 60 countries. Learn more aboutthe HCLTech—Cisco alliance: httDS://www.hcltech.com/cloud/cisco
