January 2018, Chennai –Kiehl’s Since 1851, the New York City-based apothecary and creator of fine quality skin and hair care, is now opened at Phoenix Marketcity, Chennai.
Kiehl’s old-world, customer-centric heritage has been at the heart of every product and service debut over the company’s 167-year history – from ingredient research and formula safety testing to localized store decors– all of which are tailored to the particular needs of patrons in their local communities. One goal is always front of mind: to serve patrons in an attentive, educational environment that offers the company’s tried-and-true skin care products enjoyed by customers the world over.
Kiehl’s Phoenix Marketcity store location will bring the spirit of the original New York City-based apothecary to the community in a retail environment, which measures 359 sq. ft. , and offers sampling sections, gifting stations and skincare consultation counters.
Along with its unique store environments, Kiehl’s since 1851 remains true to its heritage by offering unsurpassed customer service at each of its store locations in India. In addition, as with all Kiehl’s stores, the new Chennai location proudly continues Kiehl’s unique “try before you buy” sampling initiative, initially conceptualized at the original Flagship Store, as well as its long-standing money-back guarantee and hassle-free return policy. These initiatives have set Kiehl’s apart from its competitors in the marketplace and have long characterized the company in the eyes of its most loyal fans.
“At Kiehl’s, we are confident in the efficacy of our formulas and in our commitment to offer customers regimens tailored for their specific needs. Our generous sampling program is a reflection of our long-standing apothecary heritage – and long ago set the service bar in the industry. Our mission is to serve our customers’ individual needs and these initiatives have stood the test of time over decades of service,” says Cheryl Vitali, Kiehl’s Worldwide General Manager.
Kiehl’s was founded as an old-world apothecary in New York’s East Village neighborhood. Its unique, extensive background represents a blend of cosmetic, pharmaceutical, herbal, and medicinal knowledge developed and advanced through the generations.