In a move to support Delhi International Airport Limited (DIAL) with revamping of Terminal 1, IndiGo, India’s largest air carrier, is moving its partial operations to Terminal 2 from March 25, 2018. To ensure seamless travel experience and customers’’ convenience, all IndiGo flights numbered from 6E 2000 to 6E 2999 will depart from and arrive at Terminal 2, Delhi, starting 25th March.
During this transition phase, IndiGo has taken series of measures to ensure customers are informed at every stage while flying with 6E. IndiGo customers are requested to take note of the following:
• IndiGo is reaching out to all affected customers and their respective travel agents via SMS, calls, and emails provided in reservation
• Customers can also reach us at 9910 383838, follow us on twitter @IndiGo6E, message us on Facebook or initiate web chats
• From the Delhi airport, a shuttle service is being provided by the airport authorities [For transfers between Terminal 1D and Terminal 2] every 10 minutes. Customers can alternatively explore local transportation including cab, auto/ bus service available in and around the airport area
• To facilitate this transition during initial days, IndiGo will make best efforts to transfer customers who might reach the wrong terminal
• In case an IndiGo customer misses the flight due to the change in terminal, IndiGo will rebook the flight at no extra charge.
• In case a customer’s flight is arriving into one terminal and departing from another, the customer can avail of the shuttle service provided by the authorities. customers are required to collect their baggage and check-in again at the transit station
• Customersare requested to check the itinerary which clearly mentions the terminal
For more information, please visit www.goindigo.in
Commenting on the development, Mr. Aditya Ghosh, President and Whole Time Director, IndiGo said, “IndiGo will be moving about a third of its flights out of DELHI to Terminal T2 from the 25th of March. This is to aid the promised expansion of the airport facilities in Delhi. We have kept the process very simple. The flights that are being moved will have a four digit flight number starting with the number 2. So simply put, any IndiGo flight with a number between 2000 and 2999 will be departing and landing in T2. DIAL has committed to constant shuttle buses between T1 and T2 for connecting customers. To keep it hassle free, IndiGo will be through checking in the bags of connecting customers to the final destination.”
Ghosh added, “We are informing customers well in advance via sms, emails and calls. We are also working with travel agents so that they can inform their customers too.”