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Amazon India to expand Customer Service facilities in India Sets up two new facilities in Coimbatore & Noida

In line with its commitment to raise the bar for online shopping experience in India and offer customers’ unmatched convenience Amazon Development Centre (I) Pvt. Ltd. today announced the opening of two Customer Service facilities-one each in Coimbatore and Noida. Amazon now has five Customer Service facilities across India with two sites in Hyderabad set up in 2005 & 2014 and a third site in Pune that opened in 2015.
The new Customer Service sites will support Amazon with pre and post order customer service through various mediums like email, chat and phone. The sites will also host teams that provide support to Amazon India’s operations in the form of training, workflow etc. The facilities will help create employment for hundreds of Customer Service personnel in the states of Tamil Nadu and Uttar Pradesh.
Talking about the benefits of the new Customer Service facilities, Raj Raghavan, Director Human Resources APAC, Amazon said, “Both Coimbatore & Noida are fast-growing, vibrant and young cities with a great talent pool, infrastructure and growth potential. In line with our vision of building Amazon as Earth’s most customer-centric company, the new Customer Service facilities in Coimbatore and Noida will augment our capabilities to serve our customers better and enable Amazon to deliver consistently high levels of customer experience.”
In Coimbatore, Amazon is working with STPI, Govt. of India for the India BPO promotion scheme which is envisaged under Digital India Programme to promote BPO/ ITeS operations in smaller cities. This is aligned to Amazon’s objective of penetrating into smaller towns and cities in the country.
The new Coimbatore and Noida facilities would be fully operational in April and June this year respectively. Amazon begins hiring for these two sites from this week.

All consumers on www.amazon.in and the Amazon mobile shopping app have an easy and convenient access to over 100 million products across hundreds of categories. They benefit from a safe and secure ordering experience, convenient electronic payments, Cash on Delivery, Amazon’s 24×7 customer service support, and a globally recognized and comprehensive 100% purchase protection provided by Amazon’s A-to-Z Guarantee.

About Amazon.in
The Amazon.in marketplace is operated by Amazon Seller Services Private Ltd, an affiliate of Amazon.com, Inc. (NASDAQ: AMZN). Amazon.inseeks to build the most customer-centric online destination for customers to find and discover virtually anything they want to buy online by giving them more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient experience; and provide sellers with a world-class e-commerce platform.

About Amazon
Amazon.com is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfilment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon.

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